At MEDIGREEN.pk , we do our best to ensure that you are completely satisfied with your order. And we are happy to issue a full refund based on the conditions listed below:


  • You received a defective item¹;
  • The ordered item(s) is lost or damaged during transit;
  • The ordered item(s) is past its expiry date.


To request a refund, simply email us your order details at customercare@medigreen.pk with the subject line [‘order id’ – ‘refund request’], including the reason why you’re requesting a refund plus pictures as evidence (if applicable). We take customer feedback very seriously and use it to constantly improve our quality of service. We’re here for you, no matter what!


We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify us within 72 hours of having received your order.

Please note that MEDIGREEN.pk will not accept liability for such delivery issues if you fail to notify us within 72 hours of having received your order.

If your order is unsealed upon delivery, please do not accept it from the rider and return it from your doorstep.

MEDIGREEN.pk will not be liable if an unsealed package is accepted from the rider upon delivery.

¹ If you have received a defective item, please help us by sharing images and other details of the product.

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