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Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

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Do You Ship Internationally?

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How Long Will It Take To Get My Package?

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PAYMENT

How do I pay on MediGreen?

MediGreen offers you the possibility to pay through Cash On Delivery (COD). With COD, you can pay in cash to the delivery agent at your doorstep upon receipt/ airway bill of your order.

What Other Payment Methods Are Accepted?

We provide the following payment methods: EASY PAISA, SADAPAY, NAYAPAY, JAZZ CASH or pay via Raast ID.

Can I check my parcel before payment on doorstep ?

If you have ordered from Islamabad then our personal delivery boy will allow you to check the parcel before payment.
But unfortunately, if you have ordered from other cities, you can’t check before payment because to other cities we send parcels through courier service and they mostly don’t allow to open parcel before payment, because of their safety policy.
But you don’t need to worry, we provide return and replacement policy.

Order & Retunrs

How do I place an Order on MediGreen ?

Shopping on MediGreen is very easy! Once you have found the product you want to buy, just follow the steps below:

- Open MediGreen.pk on your mobile or desktop browser
- Put the item title on "Search Bar".
- Click on the image of your desired item & Click on "Buy Now".
- Click on "View Cart" (change quantity if required) & click on "Checkout Button".
- Enter your personal details like (Name/Contact Number/Shipping Address with City/Email Address).
- Confirm the order details and Click on "Place Order".
- Your Order number will appear on your screen.

Congratulations! your order has been placed and you’ll get your receipt on Email.

Can I call MediGreen to place an Order ?

Yes definitely! Just call us +92-307-777-3454 and a Customer Service rep will help you out.

How do I remove an item from my shopping cart ?

Step 1 – Go to your “Cart”.
Step 2 – You can remove the item from your cart by clicking “X” button

Does MediGreen have a mobile app ?

Not at the moment, but Insha Allah we will be launching our mobile app very soon.

How Can I Cancel Or Change My Order?

If you wish to cancel your order before it is shipped, please call +92-307-777-3454 and speak to a Customer Service rep.
If your order is already on its way to you or if you have already received your order, you will not be able to cancel the order but you may be able to return your product.

Do I need an account to place an order?

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How Do I Track My Order?

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How Can I Return a Product?

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Account Information

How can I log on to the website?

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I am not getting any reply from Your Company

Sometimes, emails goes to SPAM, so also check your SPAM(JUNK) mails. If you haven’t receive any email from us email us at support [at] templatemela [dot] com.
We’re Here to Help ! Contact us

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